Notification Types

AssetBuddy sends notifications for a range of events. Here's a complete list of notification types, what triggers each one, and who receives it.

Check notifications

Check Due Reminder

Trigger: A scheduled check is approaching its due date.

Recipients: H&S admins, site managers, and the assigned user (if any).

Purpose: Gives advance notice that an inspection needs to be performed soon.

Check Failed

Trigger: A check is completed with a Fail result.

Recipients: H&S admins, site managers for the asset's site, and the asset owner. The person who performed the check is excluded.

Purpose: Alerts managers that an asset has failed an inspection and may need attention.

Check Overdue Alert

Trigger: A scheduled check passes its due date without being completed.

Recipients: H&S admins, site managers, and owners who have opted in to H&S notifications.

Purpose: Flags compliance gaps so overdue inspections can be prioritised.

Defect notifications

Defect Reported

Trigger: A new defect is created (manually or automatically from a failed check).

Recipients: H&S admins and site managers.

Purpose: Informs management that a new problem has been found on an asset.

Defect Assigned

Trigger: A defect is assigned to a user.

Recipients: The assigned user.

Purpose: Notifies the person responsible that they have a defect to work on, with details of the asset and the problem.

Defect Awaiting Verification

Trigger: A defect's closeout is submitted and moves to Awaiting Verification status.

Recipients: H&S admins and site managers.

Purpose: Alerts managers that a repair needs to be reviewed and verified.

Defect Fix Verified

Trigger: A manager approves a defect closeout, moving it to Closed.

Recipients: The user who was assigned the defect.

Purpose: Confirms to the repairer that their fix has been accepted and the defect is resolved.

Defect Closeout Rejected

Trigger: A manager rejects a defect closeout.

Recipients: The user who was assigned the defect.

Purpose: Notifies the repairer that their closeout was not accepted and further work is needed.

Defect Escalated

Trigger: A defect remains unresolved past its due date.

Recipients: H&S admins and site managers.

Purpose: Escalates overdue defects to ensure they receive management attention.

Asset notifications

Asset Out of Service

Trigger: An asset's status is changed to Out of Service (manually or automatically from a critical defect).

Recipients: H&S admins and site managers.

Purpose: Alerts management that a piece of equipment has been taken out of service and cannot be used.

Document notifications

Certificate Expiry Warning

Trigger: A document with an expiry date is approaching expiry (within 30 days).

Recipients: H&S admins and site managers.

Purpose: Gives advance warning to arrange certificate renewals before they expire.

Contractor notifications

Contractor Defect Summary

Trigger: Sent periodically as a digest of assigned defects.

Recipients: External contractor users.

Purpose: Provides contractors with a summary of defects assigned to them so they can plan their work.